Returns & Exchanges

At Mama Shack, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags. Whether the fit isn't right or you've changed your mind, our hassle-free process ensures a smooth experience for every customer.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Take your package to the nearest authorized drop-off point and keep your tracking receipt until your refund has been processed.